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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I reach Red Rocks Geek customer support?

You can contact our support team via email at support@redrocksgeek.com

What are your customer support hours?

Our support hours are Monday–Friday, 9 AM–6 PM (UTC–5). Messages received outside these hours will be answered on the next business day.

Can I get help with a bulk or enterprise order?

Absolutely! For bulk purchases, volume discounts, or enterprise solutions, please email support@redrocksgeek.com or fill out the “Bulk Order Inquiry” form on our Contact Us page, and our sales team will get back to you within 24 hours.

How do I track my shipment or report a delivery issue?

Once your order ships, you’ll receive a tracking number via email. If you encounter any delivery delays or issues, please reply to that email or contact us at support@redrocksgeek.com, and we’ll resolve it promptly.

I need technical assistance with my rooted device—how do I get support?

For troubleshooting, firmware questions, or rooting-related guidance, open a support ticket at support.redrocksgeek.com. Please include your device model and order number for fastest resolution.

 
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